Twas the night before Christmas and Cynthia sat.
She needed more money, there was no doubt about that.
She worked in customer care for a retailer's site
and she picked up extra hours that day and that night.
The phone rang constantly without a single pause
and she felt like she was busier than good ol' Santa Claus.
At one point the phone rang and she answered on cue,
"Thank you for calling, this is Cynthia, how can I help you?"
"Cynthia," the voice of a middle-aged man said,
"I'll bet you're very busy!" Cynthia nodded her head.
"Yes, sir, we have been," she said with a smile
and the man replied, "I'll bet you haven't had a breather in while!
"Do you have some water or a drink close by?
Go ahead and take a sip. I'll wait, I don't mind!"
Cynthia thanked the man and asked what he needed.
"Well, we both need a chuckle and I don't know how you've been treated."
He explained that he had placed an order not ten minutes before
just as an excuse to call in and cancel it and then a little more.
Cynthia canceled the order and asked what else she could do.
He proceeded to laugh and tell her a joke or two.
She smiled and laughed and thanked him for the break.
The gift he had given her was so thoughtful and great.
As they hung up she smiled and was filled with delight.
That one phone call had made Cynthia's whole night.
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